Refund Policy
Last Updated: [Date]
Thank you for shopping at [Your Clothing Store Name]. We want you to love your purchase, but if something isn’t right, we’re here to help.
1. Eligibility for Refunds
We offer refunds for clothing purchases under the following conditions:
The item must be unworn, unwashed, and unused.
All tags, labels, and original packaging must be intact.
Return request must be made within [7/10/15] days of delivery.
Items must be returned in the same condition you received them.
2. Non-Refundable Items
Refunds will NOT be issued for:
Worn or washed clothing
Items without tags
Damaged or altered items
Clearance / final sale products
Innerwear, socks, swimwear, and hygiene-sensitive items
Customized/personalized clothing
3. Refund Process
Submit a refund request to [your email/contact form] with your order number.
Once approved, ship the product back to us.
After we receive and inspect the item, your refund will be processed within [5–7 business days].
Refunds will be issued to your original payment method only.
4. Exchange Option
Size exchanges or product exchanges are allowed if the item is in stock.
If not in stock, a refund or store credit may be issued.
Exchange requests must follow the same conditions as refunds.
5. Return Shipping Costs
Customer is responsible for return shipping costs (unless the item was defective or incorrect).
In case of damaged or incorrect items, we will cover the return shipping or provide a replacement.
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your credit/debit card provider.
Processing may take a few days depending on your bank.
If still unresolved, contact us at [your email].
7. Order Cancellation
Orders can be cancelled only before shipping.
Once the order is dispatched, cancellation is not possible.
Refund will be processed for prepaid cancelled orders within [3–5 business days].
8. Contact Us
For refund or return-related support:
Email: [your email]
Phone: [your number]
Address: [your address]
