Last Updated: [Date]

Thank you for shopping with [Your Clothing Store Name]. Below are the details of how we process and ship your orders.

1. Order Processing Time

• Orders are processed within [1–2 business days] after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Timeline

Estimated delivery time after dispatch:

• Metro Cities: 2–4 business days

• Non-Metro Cities: 4–7 business days

• Remote/Rural Areas: 7–10 business days

Delivery timelines may vary due to:

• Courier delays

• Weather conditions

• Festival seasons

• Unexpected logistics issues

3. Shipping Charges

• Standard Shipping: [Free / Flat ₹X / As per weight & location]

• COD Charges (if applicable): [₹X]

Any promotional free-shipping offer will be mentioned on the product or checkout page.

4. Order Tracking

Once your order is shipped, you will receive:

• A tracking number

• Courier tracking link via email/SMS

You can track your shipment anytime using the provided link.

5. Incorrect Address / Failed Delivery

We are not responsible for:

• Incorrect or incomplete delivery addresses

• Failed deliveries due to unavailability of the customer

• Courier returns due to “Address Not Found”

In such cases, re-shipping charges may apply.

6. Damaged or Missing Items

If you receive:

• A damaged package

• A wrong product

• Missing items

Please contact us within 48 hours of delivery with:

• Order number

• Photos/videos of the package and product

We will assist you with a replacement or refund based on the situation.

7. International Shipping (Optional)

• Currently, we do/do not offer international shipping.

• Customs duties or taxes (if applicable) are the buyer’s responsibility.

8. Delivery Delays

We are not liable for delays caused by:

• Courier companies

• Weather issues

• Natural disasters

• Public holidays

• Government restrictions (lockdowns, strikes, etc.)

9. Contact Us

If you have any questions about shipping, contact:

Email: [your email]
Phone: [your number]
Address: [your address]